On February 5, 2025, we experienced a major service degradation affecting our Import functionality. The incident began at 11:00 UTC and during this time, customers were unable to perform imports in the UI or utilize Git integrations, which may have disrupted their workflows. Services have been fully restored by 13:26 UTC.
The outage was caused by a misconfiguration during our migration to a new infrastructure system. To resolve the issue, our team rolled back to the previous system.
In response to this incident, we are implementing several measures to prevent similar occurrences in the future:
We sincerely apologize for the inconvenience this incident caused to our customers. We understand how crucial these services are for your operations, and we appreciate your patience as we work to improve our systems and ensure reliable service in the future. Your trust is important to us, and we are committed to enhancing our processes to prevent such occurrences. Thank you for your understanding.