Lokalise APP performance degradation

On February 19, 2025, our service experienced performance degradation in background tasks that impacted essential processes including file imports, synchronization with content integrations, and some bulk actions.

What happened?
A faulty release unintentionally caused our background tasks to stop working as expected. Although the issue did not appear immediately, it became noticeable the next morning. Our team promptly investigated and mitigated the problem, quickly restoring full service.

Impact

• 08:54 UTC to 09:23 UTC: Customers experienced slower performance.

What we are doing to prevent this in the future
We recognize the importance of this event, and we are taking steps to ensure it does not happen again. Our key actions include:

• Additional monitoring of background tasks to quickly spot issues
• Exploring options for our system to recover automatically from minor errors.

We sincerely apologize for the inconvenience this incident caused. Thank you for your patience and understanding as we continue to improve Lokalise’s resilience and reliability. If you have any questions or require further assistance, please contact hello@lokalise.com.